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Miramar in Santa Cruz

Derek | May 30, 200601:17 PM

I came here with my girlfriend and dad because it looked nice from the outside. I am not from the area, but even if I was, I would never go back there. The service was horrible. It took 20 min for our waitress to come over to take our orders, 30 min for our appetizer to come, and another 30 min for our food to come. The table next to us ordered 10 min after us, and got their food before us (they ordered similar items). Then I complained to the manager, and he basically did not care. Then another manager came over and said "I heard everything was slow, our computers went down in the kitchen, so give our staff a break, they are only human" We were more than nice to our server, so I do not know where that came from. Also, he was telling me that our order was slow, because the computers went down before our order went in, but that still does not explain why the other table got their food. Also, they do not clear dishes or refill drinks unless asked to do so. What kind of restaurant is this? And, in my opinion, if you are having kitchen problems, you should be making up for it, with a little more attention and friendlier attitudes. The food was decent, but probably not as good as nearby restaurants. They definately need to learn how to run a restaurant properly.

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