Went to Mike and Nellie's a couple of weeks ago. Ordered a filet mignon med rare and a NY Strip med rare as well. Both steaks came out of the kitchen ice cold. When we told the waiter, he promptly took back both of our plates and they were obviously reheated on the plate. When they came back, both were warm but far from hot. My son was starving, and ate his "cool" filet. When I told the waiter that my steak was still cold, he apologised and asked me what else I would like for dinner. When I told him a wanted another steak, he told me he couldn't do that. WHAT? Couldn't give me what I ordered, done correctly? Couldn't replace my steak with another steak? WHY NOT??
We finished dinner and I asked for the owner. Was told he wasn't there, but would be back in two days. I left my cell phone number and asked for him to call me. He never did. To be very fair before I wrote this post, I called Mike twice- only to be told both times he was there, but was "too busy" to call me back. WHAT? Too busy to hear what an unsatisfied patron had to say? Why not?
Mike and Nellie's is not an inexpensive restaurant. My steak was $39.00 and my son's filet was $34.00. No matter what price dishes are, are you not entitled to being served hot food? And if you're not, shouldn't the restaurant make the dish correctly? And if they can't, shouldn't the owner at least care?
If the owner doesn't care about his diners, wny would you want to be one of them? There are so many restaurants where the proprietors care....this is absolutely not one of them.