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what should management have done?


Not About Food 11

what should management have done?

goodhealthgourmet | Dec 22, 2007 07:50 PM

ok, time for an etiquette/protocol question.

went to a very nice italian restaurant in north jersey for dad's birthday celebration tonight. after we had ordered and were well into our first round of cocktails, the table next to us became occupied by a group of 7 extremely boisterous, and clearly intoxicated men & women. all looked to be in their late 40's to about mid-50's. their shrieking and cackling was so deafeningly loud that my family practically had to shout to hear ourselves at our own table...their behavior was flat-out offensive. cursing, banging on the table, tapping silverware on glasses to get each other's attention...truly infantile, inappropriate stuff. and when it came time to order, one of the men quite literally started cursing at the server when he informed them that the resto had run out of the osso buco special four of them wanted. i considered going over to ask them politely to keep it down, but they were wasted, obnoxious, and - judging from the challenging glare i got from one of the women when i dared to turn around and look at them - belligerent to boot. i decided it was best not to confront them, and instead mentioned to the manager that their behavior was truly disruptive, as did my sister. he didn't really seem to care, nor did it bother him that they were abusing one of his employees.

we didn't have the option of moving to another table, as we were a party of nine and the place was packed. and since we had already ordered, and it was 9 p.m. on the saturday before x-mas in north jersey, and half of our party had schlepped out from manhattan for the celebration, we weren't really in a position to leave and find another place that could accommodate us.

when we finally did finish our meal and were getting ready to go, our poor server apologized to me profusely, even though he had the misfortune of waiting on them. i felt more sorry for him than i did for us. but i really thought management should have stepped in and done something about it. what do you all think?

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