So tonight we decide to call Los Pollitos to have them deliver some Mexican food. We call at 7:40 PM, order Nachos, Quesadillas and a Tostada.
8:15 PM, no delivery yet. so we call. Response is that he's on his way, just a few more minutes.
8:30 PM, no delivery yet, so we call again. Response is the same. Obviously they're very busy (God knows why we don't)
8:35 PM delivery arrives. Food is cold, congealed cheese, congealed fats, totally unappetizing. Delivery guy speaks NO English, so we call Los Pollitos. Lots of confusion on their part.
Finally speak to someone who acts like the boss. He wants to know what we want (money back or food). We say, stupidly, we ACTUALLY WANT THE FOOD, FOOD WE CAN ACTUALLY EAT, THAT'S WHY WE CALLED IN THE FIRST DAMNED PLACE. We say this in a more reasonable tone than we feel. We are over an hour into this disaster and only want to eat. Manager is totally unsympathetic, but we persist.
He says 15 minutes, we'll replace your order. Big favor!!!
20 minutes later, no order so we call. Big time attitude: "You're not the only customer, you know!" Big time attitude on our part: "YES WE ARE DAMMIT, WE ARE WAITING FOR EDIBLE FOOD!!!" Response is that it'll be 10 more minutes.
15 minutes later, no food. Another call, more attitude. After more arguing, we get "2 or 3 more minutes...".
I decide to call car service to go there and get our money back, but then doorbell rings. Delivery guy has new food. I give him back original order, he is confused, speaks NO English at all. I point to the bag I gave him and say "...Que esta S***!! Comprende?" He nods, leaves, obviously confused.
We open newly arrived bag, same problem. Congealed cheese, fat, not even warm.
We give up. Los Pollitos wins this round.
We reheat the garbage we got and suffer through a mediocre meal because it is so late and we just want to sate our hunger. We reheat the dishes and two out of the three aren't bad, in their reheated, not fresh, not crispy way. Had we never tasted Mexican food (of ANY stripe) before we might think this is representative, but we know what we got was second rate, entirely because of the uncaring attitude of whoever runs this place.
We decide the only recourse is to warn others.
That is this message.
You have been warned!!!