Just came home from dinner at Loft on Columbus, in a phrase - one of the worst dinning experience I've had in a long time....
The meal started with us being sat at a dirty table, which the hostess didn't realize. We noticed it because there was water in one of our glasses already, no silver, napkins folded askew, and no bread plates. But apparently she wasn't able to catch these subtle hints.
the staff needs a bit (read: subtantial) seasoning - ours didn't seem to know if he was coming or going. We ordered a series of appetizers (there was a greater variety and interesting flavors) as our meals. When we did, we made clear that we wanted them to flow so there was one plate in front at each time - which he repeated back. When the food did come out, it came out in one huge order, flooding our table with dishes. At no time did our waiter check on how things were or acknowledge that our meal was delivered completely incorrectly.
Next, after we finished what we had we were in the mood for some greens - there being nothing on any plate to satisfy this - and we tried to order their organic green salad without the sausage. Our waiter, clearly terrified of the chef, explained that she didn't like to make changes to the dishes and recommended the papaya salad with chicken, explaining that my wife, a vegetarian, could eat around the chicken more easily than the sausage in the other. Well, he was as wrong as wrong could be. Not only didn't the papaya salad have any greens - other than a single leaf of boston lettuce - but the chicken was completely mixed in with the papaya.
All these problems with the food and service would be enough to make this place a never-go-to-again, but to seal the deal the atmosphere was horrible. From too loud rave music (blaring through broken speakers emitting a noxious high-pitched tone) to the fact that the bar crowd spilled over, with the urging of the satff, into the dinning area, made the place seem little more than a high priced Amsterdam bar.
Maybe Loft can get their act together and get the staff and room up to speed to match the flavors in the food - but until then this place isn't worth it.