So I just tried to have lunch at Krazy Karry's in Arlington, a newish (< 1 year old) burger place in Arlington center. I said "tried," because I never did eat their food.
Their menu doesn't have a plain burger option, so I ordered their most basic option, the Classic Cheeseburger, but asked for it with no cheese and no mayo. The burger arrived and had cheese on it; I could see from the printout attached that the guy (I believe he's the owner) had entered it incorrectly into the register. I brought it back up and said "No cheese, please." About 60 seconds later, the kid brings a tray to my table; it had the same burger on it, but someone had tried to peel the cheese off. Of course, melted cheese doesn't come off too readily, and I could see plenty of residue on the burger.
This time I brought the tray up to the register and asked for a refund, explaining the problem. (A woman behind the counter said, "I don't blame you.") I got my money back and left.
Those are the raw facts. Here are two opinions:
1. Bringing that food back to the cooking area and then back again to the table might violate health codes. Where I grew up (not around here) that was illegal.
2. The owner should have offered to make me a new burger gratis. No, he didn't have to, but it would have been a sensible thing to do.
I try to boost Arlington restaurants as much as possible; we have a good collection of places here with Za, Zocalo (formerly Ole), Punjab, Toraya, Viet Cafe, and Sweet Chili. But Krazy Karry's is a dud. The sooner they clear out, the sooner someplace better might open.