Restaurants & Bars

Los Angeles Area Beverly Hills

Il Pastaio in Beverly Hills


Restaurants & Bars 8

Il Pastaio in Beverly Hills

ashersa | Dec 10, 2006 10:44 PM

Visited Dec. 9th, 06. The worst service I have experienced in a LONG time. Server identified only as #7 on bill, when I asked his name he refused. When our party complained to the manager, we had to point at him to identify.

1. Took over 15 minutes to get the table's drink order.
2. Table seated after us was served their drinks, had their order taken, and received their meal before we received drinks and bread on our table.
3. Orders for three people did not arrive together, when third order finally showed up, it was cold.
4. Waiter made eye contact and then approached our table, but deliberately stopped at the next table on the way and turned his back on our table while he refilled their drinks.
5. Next, instead of attending to our table, he went in a different direction to an empty table to pick up his tip. Then he continued to ignore us.
6. He had a busboy deliver the bill to our table.

It was at this point that one of our party went to the manager. She didn't even listen and didn't even offer an apology. I have never had anyone be this deliberately rude for no apparent reason and without any provocation. Clearly the waiter's actions are condoned by management at this establishment.

As for the food it was, well, edible, but nothing special, and definitely not worth putting up with the la of service.

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