Cookware 11

GE Profile Appliances

joyfull888 | Feb 12, 201202:47 PM

Just purchased a GE profile convection oven and GE profile microwave two months ago. (December 2011)

After installation, we have had 2 service calls for each.

Oven: Four pads on the oven door were missing. Serviceman arrived with two and then indicated that we could just call GE to send the other two. We called and they refused to send them unless we paid $18 in shipping. They did agree to send them to the store for us to pick them up. Now that we tried the oven we discover that the fan noise is so loud that we cannot talk in the kitchen. It is as loud as a vacuum cleaner. We do have an extended warranty and we will follow up with GE but we have already been waiting for several weeks for the repair of our microwave.

Microwave: The under counter light did not work and the technician came. He repaired it saying that it was a factory fault. The microwave then began making a loud noise. We called again. The serviceman came and said it was a transformer that now needs replacing. It was ordered and we have waited several weeks for them to arrive.

It is now two months and neither appliance has been fully functional since their purchase and GE does not respond in a timely manner to service calls.

We will persist in getting the matters resolved. It sure does appear that quality control for GE products has been delegated to the customer rather than at the manufacturing level. It is no wonder that it takes several weeks for service to respond, they must be incredibly busy with customers complaints when they discover missing pads, inoperative lights, broken transformers and very noisy fans.

On the plus side, they look nice and the servicemen attending have been very nice (but busy!)

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