I have been there twice already. Agree, pkg is terrible!! But, I feel once completed, this place has the potential for greatness. Only wish they had something like this in mind when they designed the BART station in Millbrae. Seems no one really thinks of making life easier on commuters. Providing shops/services for one stop shopping is a good thing. Many of the train stations in Europe and Asia are fantastic shopping and business centers.
Efficiency... what a concept!!