I decided to start this thread for those times we want to give a shout-out about a cookware maker or seller who gives excellent service. I've recently encountered this on three occasions:
Calphalon - After a 12yo lid broke (handle fell off) Calphalon sent me a new one following a 5 minute phone call.
BB&B - refunded the purchase price on my 6mo Demeyere Proline skillet when I told them I didn't notice enough performance difference over my Calphalon Tri-Ply clad to justify the cost. I did have the original receipt.
Food Service Warehouse - A lid (part of a shipment) arrived with a dinged rim. I was asked to send them photos of the lid and box for their FedEx claim, then a new lid was sent to me. There was nothing functionally wrong with the dented lid, so I requested a different size for the replacement and got it.
Food Service Warehouse again - My new 4 qt pan arrived with a small dent near the base. I took photos and advised the CS rep that the pan was perfectly functional. This time they didn't ask for the pics. My new pan is on the way, and they've told me to keep the damaged pan.
I did suggest to the CS rep that perhaps FSW could do a better job packing their cookware, as both items were clearly damaged in transit.
Easy to deal with, no hassles... I'd buy from any of these companies again in a heartbeat.