A nice spot in downtown Rochester is in danger of slipping off the list. It seems that the owner's split attentions (he's opened another spot on the other side of town, at High Falls) has allowed service standards to slip precariously. We dined there last night, and an overwhelmed service staff damaged the experience. OUr request to share an appetizer of crab cakes resulted in the dish coming on a single service platter, leaving us the choice of reaching far into the middle of our two top or moving our portions onto our bread plates. We took the bread plate option, but then we shared the table with those dirty dishes, plus the empty bread basket and the partially depleted olive oil dipping plate (plus my empty cocktail glass) for the duration of the meal That's not exactly a horror show, but given the very long wait between appetizer and entree, it was also far from pleasant. A second cocktail might have helped, but we had not even a walk-by visit from our waiter during the wait. Perhaps this was all intended to add new nuance to the meaning of "waiter" ...
We liked everything that went into our mouths (the crab cakes, the bread, the three souvlaki skewers, the flat iron steak, the veggies), but the tired, disinterested service made us wish we had grabbed some burgers and a few beers at the corner tavern. Prior experiences at Eros did not prepare us for this. C'mon, you guys - we SO want to like you. Don't make it impossible.
Eros Restaurant & Bar
37 Charlotte St, Rochester, NY 14607