We recently had a dismal experience at Cubana Cafe, a restaurant we'd previously enjoyed although hadn't visited in at least a year and a half.
The host/server -- who could tell -- was out to lunch. Really aloof and apathetic. Thus, it came as no surprise that he bungled our order and failed to bring either of the two sides we ordered with our entrees. My wife successfully predicted something like this would happen when we first placed our order since he didn't write any part of it down. The food that did come was pretty insipid. My chickpea salad with corn and arugula was actually pretty good, but my wife's jicama, apple, and cotija salad lacked any seasoning other than the sharpness of the cheese. Her palomilla was as bland as could be -- I don't know what they marinated it in, but they need to double the volume and triple the duration. Weak. My picadillo was uninspired. Worse, my toddler's quesadilla was accompanied by a small mound of chickpeas with a pool of dressing that bathed the quesadilla which is a major textural flaw, especially for a little kid! When we decided to quietly call it quits and request the check before finishing our meals, the manager (I am guessing that's who he was) actually got annoyed that we were dissatisfied and argued that he had asked us if everything was OK earlier and we had said 'yes." Unbelievable. I honestly don't recall him checking in with us, but I'm sure he probably did do so just as the entrees arrived (before we realized that the other food hadn't come and that the food that was in front of us really stunk). He actually seemed like a pretty nice guy who cared about his customers despite his poor execution in the final moments (and in contrast to his spacey cohort who never cared at all throughout the evening and also screwed up the order for the couple dining beside us!). Anyway, a rough outing. We won't be going back.