Oh my lord! Met a friend there for lunch on Friday. There was a huge line at the register, and a lot of confusion over procedure. What you have to do at lunch is order at the register, get a number, and WAIT for a table to open up, hoping you can grab one. This took us 40 minutes at lunchtime. You even have to get your own drink from the dispenser. To top it all off, there is NO a/c, so the place was sweltering. People hovered by our table the whole time, checking to see if we would give them our seat when we were done.
I HATE this. When did this start at the Counter? If you needed anything, you had to desperately hope a bus boy would catch your eye. An unpleasant experience, despite a great burger.