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Do you ever contact the manufacturer?


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Not About Food 28

Do you ever contact the manufacturer?

RedTop | Apr 14, 2014 01:37 PM

Very recently my son opened a frozen dinner we had purchased. This dinner was supposed to contain a meat, a vegetable and a dessert. I contained only the vegetable and the dessert. I called the manufacturer and explained what we found. They were very apologetic, and promised free product coupons.

Even more recently, son #2 opened a jar of pickles for the first time. Ate part of a spear, and told me it "tasted weird". I took a taste, and there was a very metallic taste to the pickle. I sent the manufacturer an email this time. I got a snail mail reply with two free product coupons.

I like the idea that Customer Service from these two firms have made me whole on my purchase. But I'm wondering if the complaint resulted in any type of recall of the lot numbers I provided.

Have you had any similar interactions with food processors?

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