About one month ago I posted that I carried out matzo ball soup from Brent's in Westlake Village and both the service and the soup were extraordinary. At that time I noticed what a pretty space they had created for dining, so I was looking forward to a dine-in return.
Last night, on a Thursday night about 7:30pm, we went for dinner. We opted to sit in the bar (full service menu) to avoid the 15-20 minute wait to get a table in the main restaurant. Initially, we were bombarded left and right with servers to set us up with napkins, drinks, etc. The bus boys are extremely well trained and wonderfully attentive, but right at the beginning the service was almost chaotic because there were too many people taking care of each little thing. The server took our order; I ordered cabbage soup with only a taste of the meat (that means just a piece or two), while my dining companions had a tongue sandwich and a BBQ sandwich. The sandwiches came, but my soup did not; they were almost finished when we had to ask for the soup.
When it finally arrived, it was loaded with meat, and the taste of the soup was a little gamey or old-meat flavored to me. The meat was over-done and flavorless. The soup had spilled over a lot onto the plate below and the whole dish was just too sloppy and meaty for me, knowing that I had requested only a hint of meat. In addition to its off-flavor, it came with no crackers or bagel chips. I think the Brent's in Northridge has better cabbage soup and it is served with bagel chips.
At this point service had disappeared. It took us a few minutes to get a check, and then we noticed we had a double charge for a drink we did not order. Although the server agreed that the check was incorrect, it took a while for her to correct it.
Overall, I think they have some work to do and I think the Northridge location is far better.