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Southern New England

Bonne Nuit/New Canaan-Very Disappointing!!


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Restaurants & Bars 23

Bonne Nuit/New Canaan-Very Disappointing!!

stevel | May 19, 2008 11:24 AM

I went on Saturday and was really looking forward to it after reading reviews on this board.

As soon as I walked in, I knew we should leave. The first thing they need to do is remove at least %15 of the tables. I've been to restaurants where table are close, but this was ridiculous. In order to get into the table they had to move the ENTIRE table out from the wall. The tables were about 2" apart, I'm not kidding!

The meal started out fine, but went quickly downhill. Next to food the most important part of the dining experience is the pacing of the meal. We finished our apps, and less then :30 later our entree arrived! Our waiter said there was nothing he could do and would take care of it next time. Our entrees were luke warm. Again, the waiter said he would take care of it next time. Why not now!

We got our bill and they did not comp us on anything. As a matter of fact they charged $3.50 for every ice tea. Usually refill of ice teas are free. The bill was not itemized. I'm sure we were over charged.

We complained to the manager when we left. She was very rude. Her answer was Saturdays are busy and we need to turn the table as fast as we can. I will never go back. I have a call in today to speak to the owner, but have not heard back.

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