I wanted to test my sanity a little with some like-minded diners. I have been attempting to make a reservation at Bondir for about 3 weeks. I say attempting because I can never seem to get a human on the phone, regardless of the time of day. I have left 2 messages with detailed requests (date, time, number of people) on their voicemail, which they state they will respond to quickly. Both requests were, at the time, for dinners 3 weeks out. No response or call, and it has been over 2 weeks. I have tried numerous times while the restaurant is open- goes to voicemail.
Last night I called at 5:15, thinking it would be quieter. I got a human! She was booked for my first request (2 weeks out), so I asked for the following Saturday. Her response, "We are really busy right now- it's dinner time here. I'm going to have to get someone to call you tomorrow to talk about it." I was pretty taken aback- but I asked that she ensure someone does call me, as I have left unreturned messages. She said I would get a call. The conversation was cordial, apart from the lack of customer service, but the more I think about it, the less inclined I am to ever eat there. It seemed a tad arrogant- as if they don't need my reservation because they are so booked. Probably true, but I live close by and based on reviews have been excited to have a new option in the neighborhood. Am I over reacting or was this a little on the unfriendly side?
279 Broadway, Cambridge, MA 02139