Restaurants & Bars 14

Bangor Maine restaurant experience

mjc1205 | Mar 24, 201205:06 AM

We were in town this past Thursday & Friday to attend a funeral for a very dear friend. All of us were born and raised in Bangor, but the majority have all lived in Portland for over 25 years. We are very spoiled by our restaurants here and were a little leery of the offerings in Bangor. A few of us follow Alex & Joe from FOOD COMA TV and decided to try the places they really liked & visited in their Bangor episode. The wake ended at 7pm and we were hungry! We were excited to see downtown alive again! We had a couple of beers at Nocturnum and really enjoyed the beer selection, the friendly wait staff, the live blues music and the atmosphere. Then were headed to The Fiddlehead Restaurant for dinner....it was about 8pm and the restaurant hours listed they were open until 9pm. We walked in the door and were "greeted" by the hostess with not a hello, but with "there are 6 of you and you don't have a reservation?!" She then stated, "well, I don't know if I have room, but I will check" she then came back and said (verbatum) "I do have a table, but this is what I don't do...I don't do separate checks, I automatically add 18% grat for the server, I don't do blah, blah, blah. I will go get the table ready and you guys decided if you want to stay." All of this was delivered like and assault and we were left speechless! We all looked at each other and were so blown away by her negativity and rudeness and decided to take our food dollars to a place that really wanted to have our business. As we stood outside discussing where to go, she followed us out and said "One of my customers overheard you saying I was rude and I was not rude!" Well, you could have fooled us, lady. We did tell her we felt taken aback by her verbal assault and she said "that's just the way I am" The most distressing part of all of this, is that the hostess was the owner. A good restaurant is built not only on it's delicious food, but also on customer service. That is something the front of the house at this restaurant is seriously lacking. We did end up down the street at a little bar & grill called Ipanema. They greeted us with big smiles when we walked in and we had a delicious meal, very reasonably priced. The next morning, we visited Giacomo's for coffee and nosh. Sweet little place with very friendly staff. We wanted to return for lunch, but were unable to before we left. We will definitely return to Ipanema & Giacomo's, if our travels take us to Bangor again....and hopefully under happier circumstances.

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