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Restaurants & Bars 1

Bad Service at Cafe Brazil, Santa Cruz

Marie | Nov 22, 200509:42 PM

Well, I gave the owner an opportunity to respond and it has been nearly a month. He never did.

So we went to Cafe Brazil, my daughter and I. Local friends had taken her once before and she was excited to share the food. May I just say that I had the worst experience with the service? Not only was she (the offender) a surly character, she was incredibly rude and resentful. She never smiled, or looked us in the eye. She got my coffee order wrong as well as my entree (no surprise - she did not seem to be paying attention). When I dared to ask for a refill of said coffee, she turned her back and walked away as if she could not hear me. Later when I finally went up to her and inquired why she would behave that way, she snapped (in front of the restaurant) that she had worked there for five years. I'm not sure what that means or how it served as a justification for her rudeness, but she also (surprise) denied the bad behavior. Somehow I was at fault. Hmmmn.

Throughout, another server/hostess was the one person correcting our order and offering real service. She was lovely and warm. I decided that she would get the tip. However, as I tried to approach her she refused my money. Why? Not because she was being humble, but because the person who had been rude was her MANAGER. Yup, little Miss Attitude was the manager. No doubt all the employees were aware of the battle royale. The cafe is quite small. As I paid my check (which was never brought to me) I inquired about speaking to the owner. I received blank stares instead from the two kids behind the register. Honestly, no one wanted to get involved. My daughter, having witnessed all the ridiculousness, was appalled.

In the end I left a note for the owner and never heard back. When I finally thought to call weeks later, he said he never saw the note. I believed him. He seemed bothered and concerned about my experience. He was especially shocked as this manager had newly been promoted. I, of course, had no problem imagining her ability to put on one face for her boss and another for the "lowly" customers - most of whom she treated as perfunctory interruptions. I felt better after speaking with him and thought he was genuinely embarrassed. I still believe that. Maybe he was too busy to call back. Maybe he's hiring a new manager. One worthy of the paycheck. Until then I won't be going back.

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