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Asheville Pizza and Brewing


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Restaurants & Bars 12

Asheville Pizza and Brewing

stephw1 | Aug 10, 2008 06:24 PM

My husband went to Asheville PIzza tonight to pick up a pizza for dinner, as he has probably a dozen times before, and I have never seen him so angry as when he returned, almost 2 HOURS LATER. He placed his order at the bar and assumed that he would have to wait awhile as usual, because they were really busy. (That's never bothered us before, because the pizza is always really good.) Then he noticed that the entire restaurant and bar turned over, and he was STILL waiting for our single pizza. When a server, all of whom had ignored him while he waited (including the one who took his order, who stood at the end of the bar and chatted with someone, oblivious to the fact that her customer had been there for over an hour), finally checked on the pizza, she brought it out immediately. He opened the box to check it, and it was cold, obviously having sat in the window for who knows how long. He complained to the server, who said, "What do you want me to do?" (Um, refund his money or make him a fresh pizza?) He left, after promising that he wouldn't return again, then called the manager on his way home and told him what had happened. The manager' s response? "Sorry." Please keep in mind that my husband is THE most easygoing, non-confrontational person you would ever meet, and we are always excellent customers wherever we go, i.e.: we never blame the server when something isn't right, and we are extremely appreciative of servers, tipping well above what is expected. In fact, servers in Asheville know him as a regular at several places and think the world of him. So was he justified in being POed, and have any of you had similar experiences at Asheville PIzza? Sorry to vent for so long, but this was really inexcusable service, or lack thereof.

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