We were part of a large party (about 30), and were seated in the covered "patio" section, not the main din rm. Don't know if it was because we were in this section, but noise level was very high, making conversation in normal tone impossible.
We were at a table of about 10 people, and one person was not served his entree with the rest of the table. We thought it would be a just few minutes wait -- instead it was 20 minutes!! The wait staff were repeatedly told about the delay and kept saying "it would be right out". Not only was the delay appalling long, but the wait staff began clearing the plates of the others at the table who had finished!! When the meal finally arrived, the wait staff simply delivered the plate -- no apology!! By the time the entree arrived, the plates of half the diners had been removed. Why would the staff start removing plates when they knew someone had not even been served yet?? Bad enough to remove plates while others in the party are still eating, but to remove them when someone hasn't even been served is ridiculous. Aren't the wait staff trained to know when it is proper to clear the table?? This seems very basic to good service.
Now, the food. Appetizers - brushsetta, mozzarella wrapped in prosciutto, and stuffed portabello mushrooms - were fine, but not outstanding. They were served family style, which was awkward because conversation had to stop as people passed the items, and there was no room at table to set platters after they were passed. Soup course - the lobster bisque had virtually no lobster in it and very little lobster flavor at all. The Italian soup had veggies, but had been described as having beans -- there were no beans. Soup and bisque were below average.
The entree fared much better. Several people had the steak, and that did get very high marks. Everyone who had the steak said it was delicious and raved about it. The salmon did not fare as well, although favorful it was undercooked, not just pink in the middle but raw and cold. My spouse had requested that it be cooked all the way through, but it was just as undercooked as mine. Too bad, since it seemed to be fresh and tender, but definitely undercooked. Also rating high was the bar -- the wine list was interesting and varied and martini specialities were extensive and well made.
The restaurant was extremely crowded all night, even though this was a weekend after Labor Day. Maybe they do better with smaller parties, since they obviously have quite a following. Maybe our experience was due to our being such a large party - although the reservation and planning for this dinner was completed well in advance.