Went to five guys for lunch today. Mistake. Arrived at 11:30, they were so busy preparing takeout orders the first order they served to someone in the place was more than 1/2 hour after I ordered. When mine arrived it had the fixins I asked for, but also bacon, which I didn't ask for and can't eat. Choices: open burger and remove bacon pieces, or wait another half hour plus for a new one. Took the first alternative. Meat seems to be OK quality, but mine was way overcooked. For the price, I would go down the street to The Counter, really good burgers cooked the way you ask (at five guys they don't even ask how you want it), with really good service. I'll go back, however, because they have only been open 3 days and it's obvious the staff hasn't quite got the hang of the outfit's barmy way of putting a simple burger together, and they had too many cooks (8 when I arrived, and I counted 10 -- literally sometimes falling over each other -- when I left). I'm sure with practice they'll get better, but the burgers had better get better too or they are in trouble. They are just lucky there's no In-N-Out nearby.