Bruce Buschel is opening a restaurant. And he has some ideas about what he’d like his staff to do and not do. So many ideas, in fact, that he was able to supply the New York Times with a list of “100 Things Restaurant Staffers Should Never Do.” Buschel is on the ball; witness some of the picks of his list:
“8. Do not interrupt a conversation. For any reason. Especially not to recite specials. Wait for the right moment.”
“20. Never refuse to substitute one vegetable for another.”
“32. Never touch a customer. No excuses. Do not do it. Do not brush them, move them, wipe them or dust them.”
Buschel was on NPR a few days later, and he had more to say. Here he is on servers touching customers:
“I think it’s not a polite thing to do. I think a lot of people can take it the wrong way. The study that’s being quoted doesn’t mention genders. I’m sure a lot of women think that if they touch a customer on the shoulder, their tip goes up. It may or may not be true. I just think that, again, you’re invading somebody’s space. I know recently, I was standing in a restaurant waiting at the bar and somebody came over from behind and actually physically moved me, grabbed my two shoulders and moved me. And I turned around and he said, the waiter has to get past. So there are all degrees of touching. And some people may get excited and some people may be offended. So I think the best thing is just to not do it.”
Yeah, keep your paws off me!