my bf wrote this:
An unfortunate example of putting the hype before the substance (and that speaks volumes since I happen to be a "hype-maker"). My girlfriend and I finally attempted Zip Fusion. We had eagerly anticipated this so-called Westside hot spot, after much hype and a supposed good reputation at its Downtown location. I say "attempted" only because our experience was unfortunately too short and disappointing for a full-fledged review. Their website offers a generous 30% discount off the check when making a reservation by phone or via their website. Apparently, their phones were either ringing off the hook or they had new tenant phone issues to resolve, as we got busy signals over approximately a 30-minute period -- frustration #1. Despite the promo, the website did not appear to offer online reservations -- frustration #2. With what appeared to be a tantalizing menu, we decided to head down there anyways, betting that a Sunday evening probably wouldn't be too busy. We were right on the money. They were nearly empty, which confirmed our suspicions of their phone system. We were not greeted for at least 30-50 seconds, which put me off a bit. Finally, when seated, we found the seating comfortable and the surroundings aesthetically pleasing. Though the temperature was quite warm, despite sitting not far from the open front door. Upon requesting that the air conditioning be turned up a bit, we were promptly advised it wasn't working -- frustration #3. We then decided to try our luck with an outside table, hoping and praying we wouldn't encounter any smokers. We didn't, just a wobbly table and no service. After not showing the decency, sophistication or class of escorting their patrons to another table, they then proceeded to ignore us by providing zero service -- frustration # it's time to up and leave! I titled this posting, Zip Fusion: "What's in a Name?" Here's the answer: This restaurant should "zip" itself up and "fuse" the doors and locks until it works out its kinks and learns how to pay attention to its patrons (lack of service when you're not busy is inexcusable).