Went for Lunetta's $45 prix fixe New Year's Eve menu tonight with my boyfriend and my sister. The menu included 3 courses in addition to a dessert, with several vegetarian options. I had the butternut-chestnut soup, the white winter salad, the seafood stew and the polenta honey cake. While the food was pretty good, this post is about the terribly impersonal, rushed service.
I don't drink alcohol any more, and I often wonder if that impacts the quality of service I get at restaurants. This evening was no exception. When no one at my table ordered a drink, I could see the server's attention drop off immediately. She did not bother explaining the menu options, and I had to ask specific questions before she gave us any descriptions. Our salads came out before we were finished with our soups. And, they did not automatically give us fresh silverware following our salad courses - we had to ask for clean forks despite the fact the salad forks were caked in cheese. By the end of the meal, we were ready to get out of there, and they were happy to oblige. WIthout asking if she could get us anything else, the waitress slid the check onto our table and scuttled off. We didn't even get a "thanks and Happy New Year" or anything close to it.
Having read many of the reviews of Lunetta on this site, I get the feeling that my experience was par for the course. There are many fine Italian restaurants in this area of Brooklyn with much better, more attentive service (Po, Fragole), so I don't think I'll be back to Lunetta until I start seeing improved reviews of the service.
116 Smith St, Brooklyn, NY 11201