Just back from Kyoto and Tokyo. Went to "Hyotei" in Kyoto and though quite expensive at Y37,000 ++ per head our group was expecting an exceptional kaiseki experience especially in Kyoto.We had stayed at many 5 stars Ryokan in Japan and travels to Japan 3-4 times a year for the food. Kitcho Arashimaya , Tsuruya , Mizai and Kikunoi Honten and Hyotei are all 3 stars kaiseki. Unfortunately, we picked Hyotei.The staff who speaks English was very rude when she called our hotel and was able to be connected to our room . She wants to re-confirm our reservation but extremely arrogant and unpolite.We arrived on time, party of eight people and was seated in a tatami room . Normally at 3 star Japanese kaiseki meal there would be a hand - written menu . Nothing in our case .Our meal was fish , fish and more fish, ah , one soft-boiled egg .We ordered sake but other than bringing in the food no other service like pouring the wine or explaining what we are eating was given.In terms of the food , terrible. Service: not much. At least there should be presentation : other than shiso leaf and a few maples thrown in on the plate ,I can do better . I think photos speaks for everything : flickr.com under "shrimpwonton".