And one of the mystery dining staff poses as a difficult customer. He summons the server and says that he is not happy with his appetizer. When the General Manager comes out there are words and the Manager says "You have eaten 75% of the food and now complaining." (I am paraphrasing here)
After the show finished I thought to myself...How would I have handled that??? Do you offer another choice after most of the food is eaten?
So how should this be handled? Any help from Wait Staff or Management would be most appreciated.