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Not About Food

Upselling in restaurants


Not About Food 59

Upselling in restaurants

cheesecake17 | Mar 24, 2013 05:50 PM

Went out for brunch today with my husband and daughter.

Waitress offered to "start" with our drink orders. We both ordered plain hot coffee. Can I make that a cappuccino? What about a mimosa? Would you like orange juice in a plastic cup for your daughter? No, no, no.

Waitress returns with coffees. We place our orders- pancakes for me, French toast for husband. How bout a kids plate of pancakes for the baby? Husband replies she'll share with us, and that's all we'll be having.

Side of bacon? Side of sausage? Seasonal fresh fruit? Cheese plate? Side salad? Are you sure nothing for your daughter? We have a fantastic bread basket, how about one to share? No, no, no, no, no...that's all we'll be having, thanks.

Waited 15 minutes, no food. Waitress comes back to offer another ($15) bread basket. Husband asks for the food, toddler is getting restless.

Another 15 minutes, food comes out. When we're done, waitress offered dessert. When we declined, she asked if she could "set us up with drinks to go." At this point, I got up and husband asked for the check.

Does it ever end? I understand that the restaurant is there to make money, but it was bordering on ridiculous.

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