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Manhattan

Uncle Nick's--Negative Experience

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Uncle Nick's--Negative Experience

LilianNY | Jul 19, 2003 09:40 AM

I am very disappoined in our experience with Uncle Nick's with a large party and am wondering whether there is any recourse to get satisfaction or if I should just lie in the future about the size of my party.

My friend and I personally went to the restaurant 5 days in advance and specifically reserved one table at this restaurant after a lot of planning for one special friend's visit to NY; when we all GOT to the restuarant night of reservation, man at door says we were getting "big footed" by a bigger party (we were 9 and they were supposed to be 11 but ironically in the end only 9 of them showed up). And our party was seated before any of them even showed up.

In making our plans we wanted get a table where all of us would be able to talk and hear each other; our friend was coming all the way fm Hong Kong. The day we made the rservation we were shown a large table in the back which was kind of like a squared off "u" and we told them that we definitely ONLY wanted that table.

that night we got there 5 mins early and that is when they told us they would not honor our original reservation. But they could give us one of those long tables where one end cannot hear the other, esp in a noisy restaurant.
That totally defeated the purpose of our picking their restaurant in the first place--5 days earlier we had tons of choices in the area if we wanted the same long-table set-up. That night, 5 mins to 8, we had few options but to stay there with our large hungry party.

Attitude of the guy that was working the door was like--well, they are bigger than you so you should have never been told you could have that table.

So basically does that mean I should have overbooked the way the other people did and dislodged their claim to the special table?

And do you think the owner gives a damn about a bunch of unhappy customers? What should I do?

BTW the appetizers were good, my grilled red snapper mediocre, the suvlaki (sp?) my husband ordered was quite good and we were not all that comfortable at our table so went elsewhere for drinks and deserts afterward. The waiter got a fair tip of about 20% because it was not his fault that the guy at the door chose to stiff us.

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