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Restaurants & Bars

Manhattan Shake Shack

Shake Shacks Poor Service

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Shake Shacks Poor Service

Mark Z | Jul 29, 2004 02:57 PM

I went last night to curb my insatiable hamburger craving.... and in the end I was very satisfied, but I could not believe the madness behind the counter. The food doesnt come out at even close to the same time. After reading plenty about the "shack" on this board, i went for the Shak Burger, Chicago dog and a vanilla concrete with bannana and fudge.
The concrete came out 15 minutes before the rest and was sloshy and almost liquid when my food was finally ready. To their credit when I asked for a fresh one, they only gave me a nasty look before they made me a new one.
The burger was a mix between the grainy/crisp steak and shake and the messy more substantial in and out.
Now if only the workers would take some leasons from a real burger joint in serving. Is it a work study program for high school kids? Hopefully they will get their act together for the next time.
The dog was pathetic, but the fixings on it were great. Would stick to the burgers though... make it a double and hold the sauce.

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