A Shake Shack recently opened here in Vegas next to New York New York at what will be the entrance to The Park complex when it is completed. After hearing so many glowing reviews my friend and I decided to pay it a visit yesterday (Fri Jan 2nd about 1:30 pm).
The line wasn't too bad, I expected much worse being newly opened and the New Year's weekend. The line was about 30 people inside and snaked out the door by about 10 more people. The seating area itself is fairly good sized and nicely appointed, with an outside eating areas as well furnished with outdoor heaters. The line moved fairly quickly and we didn't have to wait more than about 20 minutes. The friendly staff passed out menus to those in line, and when inside there is a very large and easy to read menu board just before you get to the counter.
I'd heard the burgers were on the smaller side (they are) so I ordered a double Hamburger complete with onions, lettuce, pickles, tomato and Shack Sauce. I also ordered a vanilla shake with malt added (an extra 50 cents). My friend ordered a single Shack Burger and requested no Shack Sauce, onions or pickles, and a chocolate shake with malt.
After getting lucky and finding a small table for two, about 10-15 minutes later our orders were ready. The shake was on the small side but looked good, and the burger which as mentioned was also on the small size and looked tempting as well. Now for the important part, how is the food?...
I took a sample of my shake and even though I made it a point to mention twice that I wanted malt in it (and paid for it) there was absolutely no malt in my shake. At that point my friend takes a look at his burger and, you guessed it, even though he ordered it with no sauce, onions or pickles it had all three on it. Being that we didn't feel like going back up to the busy counter and waiting for them to correct the orders, we decided to make do with what we had. My friend scraped off all the sauce from his burger and removed the onions and pickles, and I just finished my shake as is.
The non malted shake was ok, not bad but nothing to get excited about. The burger was what I'd also call just ok. Yes it was better than most fast food type burgers, but again nothing to get excited about. The meat was cooked perfectly, juicy but with a small amount of char on the edges, but there was nothing exceptional about the taste. Somewhat bland in fact. And the sauce completely soaked the bun until the bun basically disintegrated. For the remainder of my burger I was holding pretty much nothing but meat in my fingers.
Overall my friend and I came away with the feeling that, at least after our first visit, Shake Shack was ok but not up to what we had expected. Friendly service, nice atmosphere, considering the strip location prices were fairly reasonable, but the food was not very memorable and hopefully the fact that both my friend's and my order were screwed up was just an anomaly. We'll be back someday I'm sure, but won't go out of our way to do so.