I got home tonight from one of the great dinners of my life (at Harvest Vine) and found the following email in my inbox:
"We wish to apologize to all of you, are loyal customers, about the service you may have recieved at Mashiko's. Everybody needs a little criticism now and then, so in response to the review in the Seattle Weekly we are undegoing some changes at Mashiko's to better serve everyone. We are making drastic changes to the waitstaff to make your visit the best it can be, with a knowlegable staff waiting on you expediciously and making your stay as good as the food. The kitchen is also under a new manager with the emphasis on speed, along with continuing and exceeding the food you have grown accustomed to. We certainly appreciate your business and wish to make your dining experience the best it can be, so criticism is heard and changes are being made. We hope you come and try us again and again. Once more we apologize and look forward to seeing you. Thanks, Mashiko's"
I've had nothing but great food at Mashiko's, but I've had pretty similar experiences to what they talked about in the review. I've had some extraordinarily long waits for a table when there were a number of empty tables; I've had to wait a long time for my order to be taken when the place wasn't really that busy. The quality of the sushi has always made it worthwhile, in my opinion, but I've gone there infrequently enough that I always assumed they were having an off night.
Not that I want to see anyone lose their job, as the email above implies, but I'm impressed that they would take action that quickly to turn things around. I'll have to go in sometime and see if it's noticeably different.
Anyway, I was curious to find out what the board thought about this; I've never seen anything quite like this apology before.