I purchased a new Samsung french door refrigerator in Jan 2010. In late June of this year we heard a banging sound coming from the unit and called Samsung. I was advised to turn off the unit and let the cooling coils defrost. So after 2 or more hours, I restarted the unit and the banging ceased.
But a new problem surfaced. The bottom of the refrigerator was covered with water and there were dead gnats in the water. After three weeks waiting for A & E to show up, the tech said it needed new parts which he ordered. Two weeks later he showed up to install the parts and within one day there was more water on the bottom.
Today was the fourth call for the same problem and I am just about ready to explode. More parts have been ordered and there is no explanation why there is water on the bottom or why there are dead gnats on the bottom.
I am just about ready to push it to the street and give it away. Any suggestions?