We had a reservation last night at Roy's at 8:00. We arrived on time to a mobbed entranceway and a mobbed hostess stand and were told, after waiting a number of minutes to even get to the hostess, that they were overbooked and we would have to wait around 45 minutes for our table. I am not exaggerating, there had to be at least 40 other parties waiting - in the bar, in the entranceway, up the stairs. There was no way to relax and have a drink at the bar, it was mobbed, there was not even any standing room, and the line to even get the attentention of the single harried bartender was consistently 3-4 people deep. There was nowhere to sit, no where to even stand - not in the bar, in the foyer, anywhere. It was complete mayhem. And the door kept opening so it was freezing cold. I am pregnant and have a hard time standing for a long time and my husband asked the hostess for a chair or anywhere I could sit and they could not accomodate. It was excruciating. Fortunately, an extremely nice man overheard my husband talking to the hostess and offered us his table at the bar.
The waiting really ruins you night. Its one thing to wait with a drink at the bar, its another thing to be stuck standing there in a crowd. Of course my husband and I started to bicker (great way to kick off the night), he was so angry and said we would just walk out if we were not seated by 9:00. Fortunately we were seated at around 5 minutes before 9:00. The food was good but the wait totally wiped out our happy mood that evening. Service was friendly but slow (the waitstaff seemed overwhelmed).
Here is what gets me mad. I am a reasonable person, I do not mind waiting an extra 10-15 minutes if they need to get my table ready for a reservation. And its normal to overbook by a few tables in the event of cancellations and no-shows. But by the sheer number of customers waiting it was clear they were at least double booked, as it they did not even care if they honored the reservations at all. A table that came in a bit after us was stuck waiting an hour and a half, they were eventually seated next to us and I overheard them complaining to the manager, the guy was completely irate). This is unacceptable, especially if you are spending around $150 for a meal (closer to $180 if you add on my husband's pre dinner bar bill).
So, we are stuck waiting, are starving, get in grouchy moods and bicker because we are starving, spend lots of extra money on drinks at the bar (drinks on an empty stomach are never good), spend an extra hour plus on parking fees, etc.
I am done with this place. We went a few years ago when they first opened and the same exact thing happened (long wait with reservation). We decided it was likely growing pains and decided to go back because the food was good. Well, clearly they make a practice of this. Never again.