Was excited to hear that this place was serving Christmas Day. My wife and I are English (long-time US residents) and in the process of moving to Houston. What could be better than a traditional "Christmas Dinner" washed down with real ale? (Memories of glory days @ Sherlock's Home.)
Well, "nothing" could be better. But we had a fiasco at this place. We were not notified that the kitchen had suffered some sort of holocaust and that people had been waiting 2 or 3 hours to get a plate of turkey and mash. Eventually we worked it out for ourselves. Arrived at 2.45. Walked out at 5.05. We may have given up JUST as our two roast beef and yorkshire puddings were being brought out but at that stage I was SO annoyed at having been lied to by the hapless waitress that it would have stuck in my throat anyhow.
The (English?) owner made periodic apologetic trips to EVERY table in the place apart from ours (which did not warm the cockles) and was heard to say "People seem to forget I am not a restaurant, I am a pub." The typical English hotelier's way of blaming the customer for troubling HIM, versus the fact that we had driven 20 miles to patronize his place and had a utterly depressing and never-to-return-EVER experience.
If he is not a restaurant WHY ENCOURAGE punters to come for their Xmas din-dins>>???
If this typifies the "English Pubbe" experience in Houston heaven help us.
I cannot tell you how disgusted I felt. Yes, they bought a free round. No they did not even bring out a sausage roll or any other tangible snack to alleviate the pain and suffering.
Grade Off-the-scale negative. Not so much because it does not have a reasonable ambience, but because we were lied to, not told straight what was going on, and when we gave up and paid $26 for this PLEASURE, we received a handful of change THROWN onto our table with not a WORD of apology about their total hapless performance.
Thanks for reading. This my be unusual for the place, but I will never find out as I'd sooner eviscerate myself with a plastic airline knife than return to find out. I LEFT England because of "service" in places like this.