My first visit was out of curiosity... stopped in, had a couple of samples, and made a minor purchase. Their selection is somewhat intimidating to a fromage non-expert.
My second visit was more focused. Super Bowl party. I wanted a small platter to accompany the various offerings - and I had some cheese-loving fans attending. These are simply lovers of cheese in any form, not active explorers.. so my goal was to give them something new.
And that's what I asked for when entering the store
on Sat. I outlined my desire for selection (5), diversity (blues, goat, etc) and to keep it withing my budget (appx. $5-10 per chunk). But beyond that, I totally deferred to their expertise. In short, I gave my parameters and the staff, without hesitation or judgement, delivered with such class... bouncing over each other to cut, proffer, slice samples, etc. I'm sure they have many customers who pop in and spend hundreds on a single selection, but I felt like I was customer #1 - even though they knew they piece of cheese I was debating was only a few dollars.
I'm a dummy when it comes to the complexities of the cheese world, but felt totally happy with their suggestions. Likewise, I was in a low budget situation, but felt this was a great value experience. How often will a staffer in most customer service situations even care about a $8 product, let alone spend the time to advise you on how to store it, or rattle off a list of ways to present it, foods to accompany it, etc? For example, I asked if I should serve with apples or grapes and the gentleman pondered the thought and suggested a handful of other possibilities based on the best seasonal fruits available this time of year. Amazing.
These folks are pros without pretention, and they will get my tiny bit of business without hesitation. In time, hopefully I'll have a bigger budget to spend with them. On a side note, I did a search on previous posts and noticed concern over cost. I'd bet that if you walk in there and ask for the most bang for your buck, you'll walk out with a smile on your face... not only from your final selection(s), but also from the experience. If you want a tasty epiphany, check them out...