Last night was my first encounter with Prime - have only had family members do take-away, one instance in past and found my sandwich unremarkable.
Last night we ordered to go, technically my first direct experience. Checked shopping bag just after exiting Prime's front door - purchased dessert was not included. Went back in, waited, hostess then informed us minutes later that it was so frozen that they couldn't provide it (mousse cake.) Asked if we wanted to sub something else in. Already annoyed, we selected something completely random for us - a banana split. Hostess informed us that there was no problem, they have a way of packaging the components separately. After another wait, she came out with a small bag and explained that they had no bananas. They provided perhaps a half cup total of 3 ice creams in a container and another of whipped cream.
Considering that this was between 7 and 8 pm, I can't imagine what they had to offer the people at tables.
Definitely won't patronize again. No apologies, no shame. The burger and salad entree were nothing remarkable. The service was beyond lackluster.
Yes, we have no bananas.