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Poor Service - We Walked - What Would You Have Done?


Not About Food 40

Poor Service - We Walked - What Would You Have Done?

Bob Copeland | Dec 22, 2007 08:52 PM

My family and I had a 7:00 reservation for four at a very well known restaurant in Larkspur tonight. We were seated at about 7:05. Menus were brought by the hostess and we were left to peruse them. The waiter never came to ask us about drinks nor made any contact with us at all. The restaurant was busy, but, not jammed. We waited; as did two other tables with menus folded as no one approached the table.

At 7:23, we got up and left. While we were there, no one spoke with us or indicated that they were occupied and would be with us shortly. I mentioned to the manager as I was leaving that no one had approached our table. His comment - was nothing. No apology or excuse.

When I got home, there was an email from open table saying that the restaurant had cancelled my reservation at 7:24. So, they knew which table walked.

We dine out frequently and rarely have experienced this level of incompetence, particularly at what is supposed to be a fine dining experience.

How long would you have waited? What would you have done? Should we bother contacting the absentee chef-owner or his partner next week?

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