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Restaurants & Bars 32

Just Say No to Pizzaiolo

service with a smile | Jul 14, 2005 06:29 PM

I should've known by the unpronounceable, unspellable name that this place was going to be a lot of hype and no substance. I've been there twice now. I will not go back. The service there was the WORST service experience I've ever had in my life. Not just bad but downright insulting.

My first visit --
The first time we were greeted by a very untrained host, who gigglingly admitted that he had no idea about anything on the menu and to ask the server.

The food was unremarkable. Very small salads - nothing amazing that you couldn't make at home, mediocre spaghetti, and a crazily over-salted pizza. But I thought maybe it was an off night and I'd try it again.

Second attempt--
The second time I went with a group and we put our name down at 6:45. By 7:10 we noticed that 2 groups had been seated ahead of us with approximately the same number of people.

I asked the host why and he said, "They’re friends of mine and they have a baby." I'm all for bringing kids to restaurants but part of the deal is you have to abide by the rules of the road.

He looked for a seat and offered us a small table for two (there were 3 of us) in the very back of the restaurant. When we said no, he then drifted away to set up a table for 6 -- for a group that came in well after us! When we asked why, again other people were being sat before us his first excuse was that it was a booth meant for more people. But in fact, groups of two and three were already occupying similar booths all over the restaurant. Then he said it was for a party, and when I pointed out the website said no reservations, he said "well this is a special party."

My response was "so friends of yours get seated and special parties get seated, but what about regular people?" To which, he only shrugged. To which, we left and went to Dona Tomas and had a great dinner.

My suggestion: If you need an Italian food fix go to Dopo's or Fillipo's or even Pizza Hut. But don't go to Pizz-how-ever-you-say-it.

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