Made reservations for my bday last week at Le Milsa on Bishop. Reservations were for 9:30pm on a Saturday night. We arrived at 9:30 only to wait in line, because as it seems, 3 or 4 other groups also had reservations at 9:30. After seeing the hostess, she said it would be a couple of minutes. After waiting at the bar for 30 minutes, watching the end of the hockey game and seeing no opening for a table, my group of 10 decided to leave.
Disappointing for sure, but after 30 minutes and no prospect for a table, this was not how I wanted to spend my birthday. Some other people were actually yelling at the hostess for her to get them a table. I felt bad for her, cause it's not her fault, but the restaurant's for overbooking. Not professional at all.
Reminds me of the Seinfeld episode. "You know how to take the reservation. You just don't know how to hold the reservation. And the hold is the most important part of the reservation! Anyone can just take reservations!"