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Restaurants & Bars

Osteria Mozza / Not-so-Nice-a

blacksmith | Oct 6, 200812:45 PM     36

Four of us went to Osteria Mozza for friend's birthday. It took the usual month to get reservation...5:30pm no doubt. Three of us arrived on time with one nearby stuck in traffic. As soon as we walked in, we were not greeted with smiles and pleasantries but instead with a coarsely delivered question if our 4th was here and sternly reminded about the 15 min table hold. This set the tone for the rest of the evening. We explained ( with smiles ) how are 4th was close by. They said they would seat us but we would have to order for them...fine...no problem. As we sat and looked through the menu, we decided to order cocktails and apps for the table. When we told the waiter he informed us that we had to order entire meal at once...fine...no problem. We told him him we hadn't looked at the rest of menu and would need a couple of minutes. Now comes the manager (?) who rudely asked "the status of our 4th" and claims our waiter has been over "several" times but we still have failed to order. He then proceeded to talk down to us and kept reiterating how he "made exceptions" about seating us. This set my poor friend off whose birthday it was. I could not take it anymore and had to go outside while my wife tried to calmly talk to manager (?). I am all for rules and we gladly complied with all their requests...but the negative tone started from the moment we walked in and maintained a rude and condescending tenor throughout. Unfortunately, we stayed and dropped a lot of money on our meal and felt disgusted about it all weekend. Please let me know if anyone else has experienced a similar experience. There are other places in town just as good and Mozza made my boycott list.

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