I've been to Norma's before and always found it an enjoyable dining experience... until today. We had friends staying at the Parker Meridian so we thought it would be nice for 6 of us to have brunch on this Saturday. After being told that out table was "paying", and then "being cleaned", we sat 30 minutes after our reservation time (they allegedly give preference to hotel guests - not true).
When we sat, we waited 15 minutes to order beverages. Once we received them, we ordered our food. Then we sat and waited 40 minutes for our food and when it arrived, 5 of the 6 entrees were cold (all pancakes and french toast). The waiter grudgingly took them back to the kitchen. When they returned, it was obvious four were only reheated in the microwave (you could tell from the blueberry gelatin on the pancakes) and the fifth was still cold. To make up for the wait, the waiter mumbled something and dropped off a fruit plate for table to enjoy.
Meanwhile, no new coffee or orange juice was offered to the table. When we finished this overpriced brunch, we asked to speak to the manager. The "assistant manager" came over and said he was sorry. However, he looked like he could not have cared about us or our disappointing experience.
When the bill came, we hoped some amends would have been made - end result: One entree was comped. When we walked out, we made our displeasure known again about the service and the seeming disregard for guest satisfaction. These commends were met with an apathetic shrug from the assistant manager and some smart-ass remarks from a swarmy young host.
IMHO, when your party is spending $150 on brunch (!!!) you would hope the service, food, and experience would match the expected value. In this case, Norma's completely failed and I recommend all chowhounds to find a better place for brunch - one that serves hot food, has a caring staff, and respects and appreciates your business.
Obviously, I will not be dining at Norma's again!