I just went to Benny's Burrito To Go. I don't get it. They call it a Burrito. But it's a mess wrapped in a greasy neo-tortilla. And the attitude matches the food.
But here's a serious question..Something I don't understand about New York establishments. On the West Coast, you can liberally replace ingredients. They just want to satisfy you. I was at an Israeli Middle Eastern place in the San Fernando Valley a few weeks ago, and the guy's attitude was that he knew his price point. He liberally added, gave second helpings etc. to everybody. Everybody comes back for more.
Here at every restaurant, they seem to want to squeeze the last penny every time, or more aptly, the extra dollar.
Case in point. I went a similar Israeli Middle Eastern place here - which cost $8.00 more for much less by the way - and I asked casually during the meal if I could have an extra pita. Even though they were charging 14 bucks for a shishlik, he actually charged me a buck for the pita.
Or tonight, I don't put cheese or sourcream on my burritos. Of course they wouldn't replace. I paid an extra 75 cents for guacamole to be put in. Other ingredients would have been $2.25 (in a burrito!!!) and at the end they gave me a little salsa. I asked for another one. They said they'd have to charge me. Those were the "rules" they have. There seems no accomodation, at all. Period.
So here is the salient question. a) Why do people here put up with this? b) It seems that being nice, or being angry doesn't budge those who simply don't care. Is there a way around this? Do I just grin and bear it and pay the money? Please educate.