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Is Lupa's Attitude Killing it?


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Is Lupa's Attitude Killing it?

Simon | Mar 30, 2007 03:57 PM

i've recommended Lupa dozens of times here...i love the brussels sprouts, the beets, the orcchiette w/ sausage, etc...and i'll stand by the food, both in term of quality and variety...

but the snotty attitude is getting to me...while there are some nice people working there, the average vibe of the staff has started bordering on offensive...a sort of forced-friendliness mixed w/ barely restrained hostility...

Example: i went there a few days ago w/ my gf and her gf and i got there very early w/o a reservation at around 4:45 on a weekday...the place was about 15% full, maximum...we explained to the hostess that my gf's parents were en route in a taxi and would be there momentarily...the hostess gave us a smug look and said that we could wait at the bar...we asked (very politely) if we might sit at a two-top that adjoined another two-top and begin drinking wine, ordering, etc...suddenly the vibe got nasty: she turned icy and told us to please wait at the bar and that she'd "keep us in mind" if a table came open (this with mostly empty tables in the front room, before 5pm)..."Keep us in mind?" -- gee, thanks for letting us dine here, maybe...i was pretty annoyed but we waited at the bar...then when my gf's parents arrived a few minutes later, she told us that only a share table was available...when i commented that much of the front of room was totally empty (i know the restaurant well and i i know that many of those tables are for walk-ins), i got more holier than though attitude and was told that if we didn't take the share table we'd be in a very long wait (despite the fact that no one else was waiting for a table)...

The whole "we won't seat incomplete parties" policy is annoying but occassionally forgiveable in a busy place during prime time -- but it's not acceptable when the place is mostly empty and when it's served up w/ arrogance...there is a definite feeling at Lupa now of: "We work in a popular place and we'll act haughty to justify our otherwise miserable lives"...if i hadn't a) been entertaining my gf's parents, and b) been a semi-regular at the place and love the food, i would have both walked out and written a complaint to the manager about the reception...

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