Santa Claus brought me a Breville food processor [to replace my nearly 40 year old Cuisinart]. Very soon after Christmas, there was a problem with the power cord. It was entirely my fault - I need to make this clear, Breville had nothing to do with the problem. Customer service was more than helpful, instructing us to pack it up and ship the entire unit to them for replacement. Yes, they picked up the shipping cost via FedEx. Today, about one week after the customer service discussion, a brand new Breville food processor was delivered to my door.
In this day of rabid complaints about the lack of customer service, I think it is important to give a shout to a company who went 'the extra mile' to make their customer happy. We hear so much negativity that I found Breville to be the poster child for great CS. It probably won't be a coincidence that I will lean toward this company when making future decisions. Way to go, Breville!