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lousy service EL SARAPE (weymouth) (kinda long)


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lousy service EL SARAPE (weymouth) (kinda long)

tryeverything | Oct 16, 2005 07:22 PM

we live in metro west & drove 50 miles to try this place. El Sarape (mexican food) in Weymouth. online msg boards recommended the mexican food some weeks back.

we went sunday 10/16. when we arrived for a late lunch around 2:00pm the place was about half empty. we have a 15 m old child who required a high chair & were promptly seated on a booth type table.

we were sitting for about 3 min when suddenly this server comes out of the blue & demands that we move since the high chair was blocking the hallway (there were about 2 more empty tables past our end). anyway, we obliged w/out letting him know that we didn't choose where we were seated, we were directed (that was my mistake for not pointing out).

anyway, the server had 2 other tables throughout our meal (both were small groups) & it seemed he was doing us a favor taking our order (appetizer/ meal, drinks) between serving these other 2 groups. i understand they were seated before us, but it seemed we actually were intefering with his schedule or something.. i don't understand why someone didn't just delegate another server to our table. perhaps short staffed, don't know.

the food was average (chicken/ rice soup was really good though); rest was ok. on the whole we felt rushed to order (i think b'cause we had a 15 month old) but if that's the case, that's sad.

the kid behaved well throughout. he dropped a toy under the table towards the end of our meal & when my wife & i realized, I went back after seating him in car outside; i was told nothing was found & table had been swept. the bartender saw this & actually apologized & gave me card to call & speak to manager later as i think he realized service was not up to the mark (incidentally he was the same person who seated us at the beginning - nice person).

like i said, we made a trip to enjoy our meal & afternoon (which we did, nevertheless).. but we could have done without the terrible server & service. i still left 18% gratuity (round #) because i felt our child dropped some nachos on the floor on his end & didn't want to be unfair to whomever was to sweep.

on the whole, a downer. will not be going back. i did try calling the manager & speaking to him -at first i was told he was out for the evening (sounded like the voice of our server who picked up!). seemed he knew! well i did call back because bartender had told me before i left that mgr would be in, in 1/2 hour. i did call back again & was directed to pepe. (pepe is name of mgr i was given) & explained our service experience. his answer - in a nutshell - a half apology & he would talk to server. g'bye.

well, that's all. i felt quite strongly about this so i posted. have been a long time reader; first time poster. its sad that the people in the kitchen might be doing their job; but 1 bad server is all it takes. if you plan on going w/ small kids hope you have better experience.

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