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Took my knife to get sharpened and they cracked in 2 places. What should they do?

bellaluna221 | Aug 6, 201312:34 PM

I took my knife to get sharpened at a store that has a guy who comes around once a week to sharpen knives.

My $100 8" chef's knife now has two, big, cracks on the blade side.

I want them to replace my chef's knife, but feel like it's not going to happen anytime soon.

The manager of the store "isn't around today," and the sales girl suggested I call the knife-sharpener guy directly because "maybe he can fix it."

Has this happened to anyone else?

I don't know what else to do except keep calling the store back, until I reach the manager.

I've thought about calling their other store (they have 2 locations) and talking to that manager, because they used to use the same knife-sharpener guy, but I don't think that Location-#2 would be able to help me, since the damage was done at Location-#1.

Any suggestions?

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