I wanted to check out the downstairs portion of BLT Fish last night but the 1 1/2 hour late didn't work w/my post-dinner plans. Stuck in the Union Square area without any good dining options coming to mind, I ended up going to Steak Frites for dinner last night. I have to say that I enjoyed the food (monkfish for me, yellowfin tuna for my boyfriend), but the service was simply the worst that I've ever experienced.
After being sat down with the menus, we waited about 15 minutes before anyone acknowledged our presence. That anyone ended up being a manager (I think) who, after seeing us sitting there twiddling our thumbs,--no water, no bread, no anthing--came by to ask if our server had been to our table yet. We told him that she hadn't, so he took our order. After that I had to flag down a bus boy to get any water for the table. Entrees and wine ended up coming out after a longer-than-usual wait, but nothing objectionable. The kicker was that it was only AFTER the entrees came out that our mystery server even came by to check on us. She made no apology, no mention at all of the fact that we didn't know she existed until 45 minutes after we'd been sat down at the table.
The rest of the meal ended up going similarly. After our dinner plates were cleared, we again twiddled our thumbs for 15 minutes before we saw the manager tell the server to come by and give us dessert menus. When she showed up w/menus, she asked quizzically "is there anything wrong?" I guess the fact that her manager sent her over to us signalled ot her that we might have a problem, but she inexplicably seemed to have no idea what this problem could be. Unbelievable! After coffee and dessert came, it was another 15 minutes before the check came. This time we had to flag her down when she was bringing the check to the table in front of us.
I enjoyed the food and the atmosphere at Steak Frites, but the service was simply the worst that I have ever experienced. It made the entire meal very frustrating, and I definitely won't be back, at least not while the risk of being waited on by that server still exists.