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Horrible experience at Roy's


Chain Restaurants 14

Horrible experience at Roy's

burbankfoodie | Oct 6, 2008 09:49 AM

Just thought I'd pipe in and tell about my horrible experience at Roy's Sat evening. Restaurant was packed so we wound up eating at the bar. Put in our order at 6:45ish. I ordered the Summer Prix Fix menu - the Arugula Salad, the Salmon and the Strawberry Shortcake and my dinner guest ordered some sushi roll. We asked for everything to come out as available. At 7:40 some food finally arrived (after many times seeing if the bartender could check on what was going on - he said the kitchen was backed up - an understatement for sure!) - the sushi roll and my salad - it was winter greens, balsamic vinegrette and egglant (not even close to the pear, arugula, goat cheese salad I had ordered). When I asked if there was a mix-up they told me that I had ordered off the Summer Menu (the one given to me) and that they were now serving from the Fall Menu and that was the salad choice now. They did not offer anything different or tell me that had switched it out. Then we needed to get going (going to a concert that night which started at 8) so we asked them where was the salmon and it was "on its way". I literally downed it as fast as possible and the bartended asked if I'd like to have my dessert boxed up to go rather than brought out - most definitely yes. We were waiting and waiting. Caught the waiter/bartender and asked where the boxed dessert was and they said 2 mintues. We checked back in again after 2 minutes and then they said there was a mix up and it was going to take 20 minutes to make the dessert and they hadn't started it yet. We just told them nevermind on the dessert since we had to go. Horrible. No move made to adjust the price since I didn't get the salad I had wanted or the dessert so it didn't wind up being a prixe fix of any sort.

I will not be going back there again, ever.

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