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Cookware

Whatever happened to All-Clad customer service?

steve h. | Feb 19, 201302:21 PM     35

We have a full suite of All-Clad pots and pans and, for the most part, are happy. The problem is with the non-stick pan.

The coating of the non-stick has deteriorated to the point where the pan is not usable. We've always followed instructions so that is not the issue. Rather, the pan has deteriorated over the course of five years to the point that the coating is shot and replacement is guaranteed under warranty.

Ah, there's the rub. My wife tried calling and never got a response. She also tried e-mail per the FAQ stuff on the website and could never resolve the issue. I couldn't even launch a response from their "contact us" button using my iPad.

So here's the deal, what has happened to All-Clad's customer service and am I stuck with a useless pan with a useless guarantee?

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